Shipping Policy
Processing Time
All orders are processed and shipped within 7 business days of placement. Once your order has shipped, you will receive a tracking number via the email address provided at checkout.
Shipping Carriers
All items ship from our facility in the United States via one of the following carriers: USPS, FedEx, or DHL.
Delivery Times
Domestic (USA): Delivery typically takes a few days after your order ships. Exact timing depends on your location and the carrier selected for your shipment.
International: Delivery times vary by destination country. International shipments may be subject to customs processing, which can affect delivery timelines and is outside our control.
Shipping Costs
Domestic and worldwide shipping is included in the price of all orders. There are no hidden shipping fees added at checkout beyond what is stated on the product page.
Return Policy
Return Window
You have 30 days from the date you receive your order to return any item for a full refund. Returns received outside of this window may not be accepted.
How to Return
To initiate a return, please email us at ftwinsiderbiz@gmail.com before sending your items back. Once confirmed, ship your return to our US distribution address below.
Return Address
Fix the World Project
c/o Cheyenne Witmer
1158 Rural Ave
Williamsport, PA 17701
United States
Return Shipping Costs
We do not provide prepaid return shipping labels. The customer is responsible for the cost of return postage. We recommend using a tracked shipping method to ensure your return arrives safely, as we cannot be responsible for items lost in transit on the return journey.
Refunds
Once your return is received and inspected, your refund will be processed to the original payment method. Please allow a few business days for the refund to appear depending on your bank or payment provider.
Contact Us
If you have any questions about shipping or returns, please contact us:
FTWPROJECT USA LLC
3422 Old Capitol Trail, Suite 700
Wilmington, DE 19808
United States
Email: ftwinsiderbiz@gmail.com
We read every email personally. If you have a question about your order, a product, or anything else — reach out and we will get back to you as quickly as we can.