Effective Date: January 1, 2025
FTWPROJECT USA LLC (“FTW Project,” “we,” “us,” or “our”) operates the website ftwinsider.biz and related e-commerce pages. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us. By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information you provide directly to us, including when you:
- Place an order (name, email address, shipping address, billing address, phone number)
- Create an account or join our referral program
- Contact us by email or through our website
- Subscribe to our email list or marketing communications
We also collect certain information automatically when you visit our website, including your IP address, browser type, device type, pages viewed, time spent on pages, referring URLs, and other usage data through cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders and send order confirmations and tracking information
- Communicate with you about your order, account, or customer service inquiries
- Send you marketing emails and promotions if you have opted in to receive them
- Operate and improve our website and the customer experience
- Administer our referral program and loyalty rewards
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files placed on your device. We use cookies to:
- Remember your shopping cart contents and preferences
- Analyse website traffic and usage patterns through tools such as Google Analytics
- Serve relevant advertising through platforms such as Google Ads
- Measure the effectiveness of our marketing campaigns
You can control the use of cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. For more information on Google’s data practices, please visit policies.google.com/privacy.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and fulfilling orders, including:
- Payment processors (to securely process your transactions)
- Shipping carriers (USPS, FedEx, DHL) to deliver your order
- Email marketing platforms to send communications you have consented to receive
- Analytics providers such as Google Analytics to understand website usage
- Advertising platforms such as Google Ads for marketing purposes
These service providers are authorised to use your information only as necessary to provide services to us and are required to protect your information. We may also disclose your information if required to do so by law or in response to valid requests by public authorities.
5. Google Advertising and Analytics
Our website uses Google Analytics and Google Ads services. Google may collect information about your visits to our site and other websites to provide measurement services and serve targeted advertisements. You may opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on. You may manage your Google ad settings at adssettings.google.com.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order information is typically retained for a minimum of seven years for tax and accounting purposes.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: The right to request a copy of the personal information we hold about you
- Correction: The right to request that we correct inaccurate or incomplete information
- Deletion: The right to request that we delete your personal information, subject to certain legal exceptions
- Opt-out of marketing: The right to unsubscribe from our marketing emails at any time using the unsubscribe link in any email we send
- California residents (CCPA): If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and the right to opt out of the sale of personal information. We do not sell personal information.
To exercise any of these rights, please contact us at ftwinsiderbiz@gmail.com.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe we may have collected information from a child under 13, please contact us at ftwinsiderbiz@gmail.com.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
FTWPROJECT USA LLC
3422 Old Capitol Trail, Suite 700
Wilmington, DE 19808
United States
Email: ftwinsiderbiz@gmail.com